Customer Experience Management named as CEM is the new buzzword for Companies who are focused on End-to-End Customer Life-cycle Management.
with all new tools in the market from Oracle and Salesforce side of the likes of Fusion CRM and Salesforce CRM, we need to device a Strategy which needs to be Product Agnostic.
There comes "One-CEM Strategy". The Differentiator of this Strategic move would be
1) One-CEM Framework
2) One-CEM Methodology
3) One-CEM Architecture
4) One-CEM Value-props
5) One-CEM Differentiators
6) One-CEM Thought Leadership
Would like to hear from Thought Leaders on the successful Execution of this Strategy
with all new tools in the market from Oracle and Salesforce side of the likes of Fusion CRM and Salesforce CRM, we need to device a Strategy which needs to be Product Agnostic.
There comes "One-CEM Strategy". The Differentiator of this Strategic move would be
1) One-CEM Framework
2) One-CEM Methodology
3) One-CEM Architecture
4) One-CEM Value-props
5) One-CEM Differentiators
6) One-CEM Thought Leadership
Would like to hear from Thought Leaders on the successful Execution of this Strategy
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